At Husto Marketplace, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy carefully.
1. Return Eligibility
You may request a return if:
The item received is damaged or defective.
You received the wrong item.
The item has a manufacturing defect.
The product is unused, unopened, and in its original packaging.
The return request is made within 7 days of receiving your order.
Items returned without prior approval may not be accepted.
2. Non-Returnable Items
The following items cannot be returned or refunded unless they are faulty or incorrectly supplied:
Products that have been used, installed, or assembled.
Personal care and hygiene products that have been opened.
Food and consumable products.
Gift cards or vouchers.
Clearance or final sale items.
Customized or special-order products.
Items with missing accessories, manuals, or original packaging.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
Notify us within 48 hours of delivery.
Provide your order number.
Send clear photos showing the product and packaging.
We will assess the claim and arrange a replacement or refund where applicable.
4. Refund Process
Once your returned item has been received and inspected:
You will be notified of the approval or rejection of your refund.
Approved refunds will be processed within 5–10 business days.
Refunds will be made using the original payment method whenever possible.
Processing times may vary depending on your bank or payment provider.
5. Exchanges
We replace items only if they are:
Defective
Damaged during delivery
Incorrectly supplied
If you need an exchange, please contact our customer support team.
6. Return Shipping
If the return is due to our error (wrong item, defective product, or damaged delivery), Husto Marketplace will cover the return shipping costs.
If the return is due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.
7. Order Cancellations
Orders may be cancelled before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled but may qualify for a return under this policy.
8. Items Not Eligible for Refund
Refunds will not be issued if:
The product has been misused or damaged after delivery.
The item has been altered or repaired by unauthorized persons.
The return request falls outside the return period.
The item is missing original packaging or essential accessories.
9. How to Request a Return
To start a return or refund request, please contact us with:
Your full name
Order number
Product name
Reason for the return
Photos (if applicable)
Our customer support team will guide you through the return process.
